Purchasing Tickets

Reservations are strongly recommended and are required on meal cruises. Tickets can be purchased online, over the phone or by visiting our ticket office at Pleasant Harbor Marina.

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Arriving at Pleasant Harbor

Please plan to arrive at least 45 minutes before cruise departure, to allow for sufficient travel time from the parking lot to the marina. Pleasant Harbor charges a $9.00 per vehicle ($2.00 per person on chartered buses) entry fee. Active-Duty Military, Veterans, Firefighters, and Police Officers receive FREE gate entry with ID. Shuttle golf carts will pick you up in the parking lot at the blue canopy and bring you down to the floating marina. The shuttle ride is FREE, but tips are appreciated and encouraged.

Boarding ‘The Phoenix’

Boarding begins 30 minutes prior to scheduled cruise departure. We will check you in by your last name. Seating is first come, first served. No outside food or beverages allowed on board. No hydro flasks, water bottles or coolers allowed. Bottled water in clear, factory-sealed bottles is okay. Cash only on board for snacks and beverages. All children 12 and under are required to wear a life jacket (provided).

Cruise Cancellations & Rescheduling

No refunds. A minimum of 24 hours notice is required to reschedule any pre-paid cruise. Coupons and discounts cannot be applied after booking your reservation. Our cruises may be cancelled by the Captain if extreme weather conditions (strong winds/thunder/

lightning) are present. We do not cancel for rain. In the extremely rare case that we have to cancel a cruise due to weather, we will contact you at the phone number you provided.

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