RESERVATIONS & CANCELLATIONS
Do I have to make a reservation?
Reservations are required on any cruise where food is provided. Advanced reservations are are not required, but are strongly recommended for other cruises. Seats sell out fast and there is no guarantee that space will be available for walk-ups. No cancelations allowed.
Can the cruise be cancelled due to weather?
Yes. In the rare situation where we are forced to cancel a cruise, you will be allowed to reschedule to another time (subject to availability). Lake Pleasant Cruises will cancel a cruise in cases of lightning/thunder or extreme winds. We will not cancel a cruise due to rain. Please keep in mind that in the event of rain, there are enclosed areas on the boat to which you can move. If you are wondering if the weather has affected our departure, please call our office at 602-456-9955 Ext.1.
What happens if the cruise is cancelled by Lake Pleasant Cruises?
In the rare case that a cruise must be cancelled by LPC, pre-paid customers will receive a refund, or a chance to reschedule to another date. We will contact all customers with pre-paid reservations. When a Narration Cruise is cancelled, we will inform potential guests via phone recording and website.
What happens if I need to reschedule my pre-paid reservation?
Once you have booked and paid for your cruise, no refunds will be issued. Lake Pleasant Cruises does allow guests to reschedule their pre-paid cruise, but a $5 per ticket handling fee will apply. 24+ hours notice (prior to scheduled cruise departure) is required in order to reschedule your cruise. No cruise credit will be given for cancellations within 24 hours of scheduled cruise departure. Please contact our ticket office to reschedule at 602-456-9955 Ext.1.
Does Lake Pleasant Cruises offer tours year-round?
Yes, although our schedule may vary on a seasonal or weekly basis. Please check our website for an up-to-date cruise schedule or call the ticket office at 602-456-9955 Ext.1.
Is there a restaurant at Pleasant Harbor Marina?
Yes. Pleasant Harbor Marina is home to award-winning, Dillon's BBQ Restaurant. You can find out more on their website www.dillonsrestaurant.com/bayou
Are private charters available?
Yes! A unique venue, on the beautiful waters of Lake Pleasant, The Phoenix is the perfect location for your special event. We offer private charters for special occasions such as weddings, receptions, corporate events, birthdays, etc. Please visit our Private Charters Page for details.
Are gift certificates available?
Yes. Gift certificates are available for any occasion. To purchase a gift certificate, please call 602-456-9955 Ext.1 or visit the Gift Certificates Page.
Are yearly passes available?
Yes. For more information visit the Gift Certificates Page. To purchase a yearly pass, please call 602-456-9955 Ext.1.
ON BOARD 'THE PHOENIX'
Can I bring my own food and drinks?
No. Other than bottled water in a clear, factory-sealed bottle, no outside food or drink is allowed onboard 'The Phoenix'.
Are food and drinks available on board?
Yes. The Phoenix has a full bar on board, which offers liquor, beer, wine, water, soft drinks, and more. Snacks such as popcorn, chips, cookies, nuts and candy are also available for purchase. Please keep in mind that the bar on board is CASH ONLY.
Is seating assigned on the cruise?
No. Seating is on a first-come, first-served basis, for all cruises.
Are lifejackets available for use?
Yes. We do have lifejackets on board for every passenger. Arizona State Law requires that all children ages 12 and under wear lifejackets at all times, while aboard 'The Phoenix'. Crew members will pass out lifejackets to children at the beginning of every cruise. You are welcome to bring your own child's lifejacket, if preferred.
What should I wear?
Please make sure you dress appropriately for the weather. Casual attire is usually preferred and a hat, sunscreen and sunglasses are recommended year round. The lower deck is climate-controlled. The top deck is covered with a canopy and mostly shaded from the sun.
Is there air conditioning aboard 'The Phoenix'?
Yes. The lower level is climate controlled. The top deck is open air, but shaded with a canopy.
Is the boat handicap accessible?
Yes. 'The Phoenix' is handicap accessible. This includes a wheel chair accessible bathroom and grab bar. However, we do not recommend the use of motorized wheel chairs. There is a shuttle service available from the parking lot. For those with disabilities or those who need extra assistance, please call the shuttle in advance to confirm transportation to the boat at 602-625-7776.
Does the boat have a bathroom?
Yes. There are two bathrooms on board 'The Phoenix'.
Is smoking allowed on the cruise?
No. Due to Arizona State Law, smoking is not allowed anywhere on board the boat.
Can I bring my pet on board?
No. However, registered service animals are allowed on board.